Our guests praise the restaurant and the helpful staff in our reviews. The Room services it's 5 out 10, it is very slow.The Casino it's just ok. We are really delighted to hear that you had an excellent stay. The Hideaway is a boutique retreat within the grounds of the Royalton Riviera Cancun. Taxes and fees that are shown are estimates only. As Diamond club guests, we benifited from 2 of the best butlers you can ask for. Mercedes, the waiter at the Diamond Club is one of the nicest people I've actually ever met in my entire life. The whole resort was very very clean which is impressive considering how large the grounds are.I highly recommend this resort to anyone who is looking to get pampered & maybe pack on a few pounds (you wont want to stop eating thats for sure)Thank you again Marco, Pablo, Mercedes & MartinMore. Hideaway At Royalton Riviera Cancun: Vacances incroyables - consultez 6 465 avis de voyageurs, 6 688 photos, les meilleures offres et comparez les prix pour Hideaway At Royalton Riviera Cancun sur Tripadvisor. Hideaway At Royalton Riviera Cancun: hideaway diamond club - See 6,498 traveller reviews, 6,707 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. Thank you Royalton Riviera Cancun ! Diamond Club: Hideaway At Royalton Riviera Cancun - See 6,458 traveller reviews, 6,681 photos, and cheap deals for Hideaway At Royalton Riviera Cancun at … See 6,517 traveller reviews, 7,177 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #14 of 39 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. We hope to have you back soon.Luxury RegardsFrancisco JorgeGeneral Director. Exclusive to Hideaway Guests: Privileged access to exclusive pools, reserved beachfront areas and restaurants. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. Book Hideaway At Royalton Riviera Cancun, Puerto Morelos on Tripadvisor: See 6,498 traveller reviews, 7,153 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #14 of 39 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. Thank you for sharing your experience with us and I look forward to welcome you back in the near future.Luxury RegardsFrancisco Jorge General Director. Mercedes, the waiter at the Diamond Club is one of the nicest people I've actually ever met in my entire life. Jose and dominguez were fantastic from the beggining, jose escorted us to our suite intially after a priorty check in at the diamond club lounge, and a guided tour of the facilities while taking us for an intial meal in 1 of 9 restaurants as we were quite late arriving. Stay at this 4.5-star luxury property in Puerto Morelos. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. We heard from them at least twice a day, either to book our restaurant reservations or simply to check in & see if we needed anything. A pillow menu also adds to the perfect nights rest. It was my first time visiting Mexico with my boyfriend & another couple. Full bathroom with separated toilet, 2 washbowls and indoor Jacuzzi. Dear gillhunterThank you for choosing Hideaway at Royalton as host of such special celebration as it was your Honeymoon. Just to give you a glimpse into the royalty treatment you get. This is one problem that I found, they do not allow you to book dinner reservations unless you are a diamond club member,so go when the restaurant opens unless you want to eat at 9pm. Review tags are currently only available for English language reviews. At Hideaway at Royalton Riviera Cancun All Inclusive -Adults Only you will find a tennis court. We are delighted to know we were able to make your holiday memorable. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Hideaway At Royalton Riviera Cancun: Recent Trip to Hide Away Diamond Club - See 6,508 traveler reviews, 6,721 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. One of the friendliest and professional resorts ive visited. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Taxes and fees that are shown are estimates only. All restaurants except for 1 are shared with the rest of the resort, so there will be children dining with you, unless you eat all of your meals in your room or at the Dorado, which was closed most of our trip. The only real difference between the regular Resort room and the Diamond Club room is the extra perks. Refreshing our water on the hour, bringing us appetizers on the beach, evian face mists---you name it.The rooms were cleaned twice a day with turn down service. Stay at this 4.5-star luxury property in Puerto Morelos. It pretty much reminded me of florida, there is some seaweed and the waters a little murky. Royalton Riviera Cancun Resort & Spa: Diamond Club upgrade - Questionable? Refreshing our...It was my first time visiting Mexico with my boyfriend & another couple. The hunters restaurant with damien the waiter was another highlight, giving another show of hospitality above and beyond. Hideaway at Royalton Riviera Cancun is an adult-only resort within the larger Royalton Riviera resort complex. We were disappointed that we couldn't find chips and guac/salsa at any of the restaurants except for the buffet and tex mex. The food is to die for, I really recommend going to Armadillo, it was our favorite. We sincerely hope we can have the pleasure of welcoming you back at our Resort once more.Luxury RegardsFrancisco JorgeGeneral Director. The hunters restaurant with damien the waiter was another highlight, giving another show of hospitality above and beyond. Our guests praise the restaurant and the helpful staff in our reviews. The hunters restaurant with damien the waiter was another highlight, giving another show of hospitality above and beyond. Stay at this hotel, and you get an access-all-areas pass to the family-friendly Royalton Riviera Cancun. We were part of the Diamond Club at the Hideaway which is 18+. The rooms are modern and exquisitely furnished with unbelievable beds to sink into after a long day. Guests’ feedback is quite important for us, because it lets us know our weaknesses and strengths so with each passing day we can improve and delight our guests with our service and hotel facilities. We are delighted to find out that you had a wonderful experience with your loved one. Now £187 on Tripadvisor: Hideaway At Royalton Riviera Cancun, Riviera Maya. PLEASE order the Taco Salad & Nachos. We are sorry to read your comment and finding out that your stay with us was not up to your expectations. We also had a balcony and view of the surrounding jungle and beach. The food is to die for, I really recommend going to Armadillo, it was our favorite. All in all a fabulous time was had in the two weeks we were there. For those couples looking for a 5* adults only experience, check out the Secrets the Vine. No seaweed, and the small amount that did wash up was cleaned by a large tractor. One of the friendliest and professional resorts ive visited. Popular attractions Ventura Park Cancun and Petempich Bay are located nearby. The show it's great unfortunately we witnessed an accident in the show but it's ok, shut happens sometimes. Hideaway At Royalton Riviera Cancun: Disappointment! Hideaway At Royalton Riviera Cancun: Hideaway Diamond Club - Read 6,530 reviews, view 6,748 traveller photos, and find great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. No one in management has tried to rectify any of our issues, which believe me, there is not space enough to list. We were directed to the hideaway check in and greeted with drinks and comfortable seats while waiting to check in. Stay at this 4.5-star luxury property in Puerto Morelos. OK you would expect a crystal clear beach when you go to Mexico but it really wasnt as bad as the reviews below make it out to be. Enjoy free WiFi, free valet parking, and 2 outdoor pools. Rooms are extremely clean staff is so approachable restaurants are a work of art.. all restaurants ask you upon arrival if you have any allergies and if so your table is ticketed and the chef will accommodate you.There is a Dr on site 24 hrs a day..staff is very helpful..Variety of activities.. great family section or for the more laid back couple Diamond club or adult section is a must.. all rooms are outfitted with hydro tubs and room service is the way to go if you want to beat the lineups at the buffet..the beach offers one KM long stretch of white sand beach.. no corals or rocks to disturb your view .. also wifi thruout the whole property not just lts to the lobby.. and dont miss out on the afternoon wine and cheese.. go to my facebook o see the album wendy sergeant godin. Royalton Riviera Cancun Resort & Spa Features. Star 1: The accommodations were fabulous! Our average wait time was about 45-1 hour for 2 people, which wasn't a big deal because you could go have a drink or a coffee to kill some time. HOWEVER, the butler service on the beach was on point. Select the right one it's a pain in the butt, but thanks to reviews in TripAdvisor that part gets easier so here its mine. Honestly, the beach was really not as bad as we thought it would be. Enjoy free WiFi, free valet parking, and 2 outdoor pools. Good, but not wow. You could usually enjoy some live music while waiting as well. The Snack Restaurant it's very very good ! more. We were part of the Diamond Club at the Hideaway which is 18+. Popular attractions Ventura Park Cancun and Petempich Bay are located nearby. The Good: The hotel is modern, and the rooms are bright and spacious. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. And of course guests have full access to the entire Royalton Riviera Cancun.. Hideaway guests get access to the features of the other resorts, including pools, numerous restaurants and bars, a spa, casino, and gym. Ask Stephanie C about Royalton Riviera Cancun Resort & Spa, Ask robert j about Royalton Riviera Cancun Resort & Spa. We are delighted to acknowledge that you had such a pleasant stay, and we very much look forward to welcoming you back again.Luxury RegardsFrancisco JorgeGeneral Director. From the moment we set foot on the ground till the moment we left we were amazing. Diamond Club: Hideaway At Royalton Riviera Cancun - See 6,458 traveller reviews, 6,681 photos, and cheap deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. Zen and Opa being the favourites with the family. The Hideaway has its own a la carte restaurant, bar and adults-only pool. We have travelled to 6 all inclusive hotels. GreenLeaders Platinum level Discover Hideaway at Royalton Luxury Resorts, the perfect place to open yourself up to an elegant adults only vacation experience. Dear JUAN MANUEL A,We are immensely grateful for your decision in choosing Royalton Riviera Cancun. Hideaway At Royalton Riviera Cancun: Diamond Club Beach Butlers Made our Trip! PLEASE order the Taco Salad & Nachos. The restaurants are plenty, the buffet is very good although sometimes the service for coffee or juice seemed slow. Hideaway At Royalton Riviera Cancun: Diamond club at hideaway - See 6,524 traveller reviews, 6,741 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. Hideaway At Royalton Riviera Cancun: Hideaway Diamond Club - Read 6,530 reviews, view 6,748 traveller photos, and find great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. We found ourselves eating very late (8:00-10:00pm) because there was a waiting list. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We were approached by time share sellers on day one. It's based on a self-evaluation by the property. I was completely blown away by the hotel. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, Jorge F, Director General at Hideaway At Royalton Riviera Cancun, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. A pillow menu also adds to the perfect nights rest. Entertainment day and night flows if you wish but theres quiet areas to go and be alone together if you wish. Housekeeping was fine. Diamond Club - Hideaway review: Hideaway At Royalton Riviera Cancun - See 6,530 traveller reviews, 6,748 photos, and cheap deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. The hotel really has it all from a lobster dinner on the sand beach with a show, to a tapanyaki restaurant with... A 5 star rating for a truly 5 star resort. Hideaway At Royalton Riviera Cancun: Terrible Butler Service at Diamond Club - See 6,443 traveller reviews, 6,652 candid photos, and great deals for Puerto Morelos, Mexico, at … I was completely blown away by the hotel. We had a swim up suite which was a lovely luxury to just walk out of the room into your own pool, and the all inclusive mini bar which isnt so mini with daily stocked full size bottles of whiskey, gin and of course tequila. Hideaway pool was the place to be, Antonio was fabulous always hustling, that man runs around all day making sure you have all the drinks you need. We came away for my birthday and on the day were surprised on returning from the white sand beach to balloons and banners wishing me a happy birthday, a bubble bath run in our whirpool bath and a cake with a bottle of bubbles chilling next to it. Hideaway Riviera Maya - Royalton Riviera Cancun Adults Only - All Inclusive - Riviera Maya, Mexico 1 (888) 774 0040 or (305) 774 0040 At Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Would be great if it could be offered at the beach bars as a snack. We absolutely loved the Royalton! Dear Louci AThank you for taking the time to leave a feedback about your stay at Hideaway at Royalton.For sure this is not the level of service we strive to provide to our guests and it is your feedback which allows us to fix the issues occurred.Trusting that you will give us another opportunity to welcoming you back to the Hideaway at Royalton in a not too distant future. We were part of the Diamond Club at the Hideaway which is 18+. Royalton is the One in the Mayan Riviera !! We came away for my birthday and on the day were surprised on returning from the white sand beach to balloons and banners wishing me a happy birthday, a bubble bath run in our whirpool bath and a cake with a bottle of bubbles chilling next to it. Stay away from this place. We had a butler service, Marco & Pablo who catered to all our needs. A 5 star rating for a truly 5 star resort. Jose and dominguez were fantastic from the beggining, jose escorted us to our suite intially after a priorty check in at the diamond club lounge, and a guided tour of the facilities while taking us for an intial meal in 1 of 9 restaurants as we were quite late arriving. We travelled to the Hideaway the week of January 23-30. The absolute worst restaurant experiences I have ever encountered. We'll extend your compliments to our staff and most particularly, to your butlers. more, Lock in the lowest price from these sites. Check in was very quick and it was better with the glass of sparkling wine they had for us.Royalton it's a Modern, innovative and luxury hotel with 5 beatiful swimming pools in 3 different areas. Hideaway At Royalton Riviera Cancun: Diamond Club not worth it - See 6 478 traveller reviews, 6,695 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. Réserver Hideaway At Royalton Riviera Cancun, Puerto Morelos sur Tripadvisor : consultez les 6 534 avis de voyageurs, 7 194 photos, et les meilleures offres pour Hideaway At Royalton Riviera Cancun, classé n°15 sur 40 hôtels à Puerto Morelos et noté 4,5 sur 5 sur Tripadvisor. Diamond Club 6/8-6/12: Hideaway At Royalton Riviera Cancun - See 6,520 traveller reviews, 6,733 photos, and cheap deals for Hideaway At Royalton Riviera Cancun at … The Hideaway is a solid 4* hotel and a great value for the money, but it is missing the quality needed to make it a solid 5 star. Jose and dominguez were fantastic from the beggining, jose escorted us to our suite intially after a priorty check in at the diamond club lounge, and a guided tour of the facilities while taking us for an intial meal in 1 of 9 restaurants as we were quite late arriving. Diamond club at Hideaway Royalton: Hideaway At Royalton Riviera Cancun - See 6,498 traveller reviews, 6,707 photos, and cheap deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. We came away for my birthday and on the day were surprised on returning from the white sand beach to balloons and banners wishing me a happy birthday, a bubble bath run in our whirpool bath and a cake with a bottle of bubbles chilling next to it. I am not sure what the best way to resolve this problem is, but they definitely could invest in some more chairs for the beach since there are not enough around the pools.Overall we enjoyed our stay and would most definitely return to the Royalton. 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